Use the official Support link in the site footer when the official community links are published. Never provide a seed phrase or private key.
Purchase not shown#
Check that App is connected to the same wallet used for purchase. Locate the payment's transaction hash and network, then check confirmation and your dashboard record. A form quote or wallet prompt is not proof that payment was completed. If a confirmed payment is missing, provide support with the public hash, wallet address, selected network and time.
Mobile wallet request missing#
Open your connected wallet app and inspect pending requests. Ensure the payment network is supported by that wallet. If the connection is stale, reopen the site and reconnect. If a transfer was already confirmed, do not repeat it just because the page has not refreshed.
Staking deposit or payout pending#
Check the deposit's verification status, lock expiry and whether an operation is Processing. Claim rewards and Unstake are separate actions. When registration is missing after a confirmed ARRR transfer, keep the hash and ask support to review it.
Bonuses or task rewards pending#
An allocated bonus still awaiting payout is not a completed wallet transfer. A submitted task or redemption is reviewed before reward processing. Use the status and transaction evidence in the appropriate section.
Referral link or code issue#
Copy the complete link from Referrals and preserve its ref parameter. Custom names depend on availability and whether the custom-link setting is enabled. Purchase promo codes have separate validation and limits.
What to include in a report#
Include the public wallet address, section name, browser/device, time, relevant transaction hash and screenshot of the error. Explain whether the wallet request appeared and whether you confirmed it. Exclude recovery phrases, private keys and unrelated personal information.